IT & Classroom Technical Support Executive

Tech, Design & Digital Marketing On-site (Karol Bagh office, New Delhi) Full-Time

An operational IT support role ensuring all classroom hardware, live-streaming setups, and office networks run seamlessly during lectures.

Setup and calibrate classroom cameras, wireless lapel microphones, smart interactive displays, and projectors before lectures start.
Manage live-broadcasting software (such as OBS or Zoom) during online and hybrid classes to ensure high-definition video and audio output.
Address real-time student complaints regarding login failures, app glitches, or streaming lag on the portal.
Perform regular hardware checks, software updates, and network troubleshooting at the center.
Maintain office IT equipment, including Wi-Fi routers, LAN connections, printers, and staff laptops.
Keep an inventory log of all IT assets and schedule regular maintenance for projectors and smartboards.
Assist in backup operations, ensuring class recordings are saved locally and uploaded to servers.
Provide technical support for webinars, workshops, and mock tests conducted at the center.

Diploma or Bachelor's degree in Computer Science, IT, or equivalent practical experience.
Solid troubleshooting skills for Wi-Fi routers, LAN systems, audio-video mixers, and streaming software.
Ability to work in shifts aligned with the class schedule (including early morning or evening batches).

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